Errors And Returns: Clubcard has a 7 Day Return Policy. We really want you to be happy with your printing, so if you find a printing error, you will need to notify us within 7 business days of completion of your order. If your order was shipped right after completion, you will need to notify us within within 7 days of the delivery date.
Please email us at support@clubcard.ca and include your contact information and order number along with a description of your concerns, photos are very helpful!
We may require you to send samples or return your entire order at your cost. In the event of a printing error by Clubcard, we will give you the choice to reprint your order or we will refund what you have paid. Orders may not be returned to Clubcard without prior written consent; we will refuse unauthorized shipments and return to you at your cost.
No Proof Option: When you decide to place an order without a PDF layout or hard copy colour proof when available, you are waiving the opportunity to catch and fix any errors before we put the job on press. In cases where a PDF or hard copy proof is available and waived by you, a reprint, refund or discount will not be available as a remedy.
Hard Goods And Retail Products: If you wish to return unused / undamaged hard goods or retail products (not printed or custom made) you must request authorization for a return from Clubcard and pay the cost of return shipping, The return must be received within 30 days of you receiving your order. A refund will be provided after we receive and inspect the returned item(s).
Authorized returns must be received within 30 days of delivery or pick up to be eligible for a refund.
Graphic Design Services: Due to the nature of the service provided, graphic design time is non-refundable once our designers have begun any work whether that work is used for your project or not.
Damage or Delay During Shipping: If your order is delayed in transit, Clubcard may require several days to remedy the situation with the shipping company. As ownership of goods is transferred from Clubcard to you once the shipment leaves our facilities, Clubcard will not be responsible for delays or damage caused during shipping and will not be liable for claims of loss of business or damages due to shipping delays or for damage caused in shipping. You agree that shipping delays are not grounds for discounts, reprints or refunds.