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Privacy Policy

OVERVIEW

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from clubcardprinting.com (the "Site").

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:

  • "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit this link.

    Warning: our website will stop working in your browser if you turn off cookies.

  • "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including encrypted credit card numbers), email address, date of birth (optional), cell phone number (optional, for critical SMS notifications about your order) and phone number. We refer to this information as "Order Information."

We also collect your uploaded files. We store them both on our server and on our internal network to process your printing order.

We may send your uploaded files to 3rd parties but we never share your personal, billing or device information with these third parties.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;

  • Screen our orders for potential risk or fraud; and

  • When in line with the preferences you have shared with us, to provide you with information or advertising relating to our products or services.

  • We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We will share your personal Information with third parties to help us use your personal information to;


We use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: Google Privacy Policy.

We also use a third party service known as Remarkety to send email newsletters, supply our customers with updates about our products and services, to remind our customers about forgotten items in their cart. You can opt out of email marketing at any time by clicking on unsubscribe links at the bottom of our emails or by unchecking your newsletter preferences here.

Additionally, we use a third party chat service known as Talkus.io to chat to our customers via Slack about their current orders, new orders, product information or contact requests.

Please see their privacy policies here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative.

You can opt out of targeted advertising using the links below:

DO NOT TRACK

Please note that we do not alter our Site's data collection when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected or updated. If you would like to exercise this right, please contact us through the contact information below.

We currently do not ship to countries of the European Union. All of our products can only be shipped to a USA address.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our tax records. We cannot delete completed order information as this information must be retained for up to 10 years which is a justified purpose for retention. We can delete this information upon request after our legal period of retention has expired.

The files you send with your order or when requesting an estimate may be deleted without notice. We do our best to save files for re-ordering purposes, but we do not charge for and we are unable to guarantee storing your files as an additional service.

MINORS

The Site is not intended for individuals under the age of 18 as we form a legal contract with our clients to provide our services.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@clubcardprinting.com or by mail using the details provided below:
301 N Palm Canyon Drive, STE 103294, Palm Springs California 92262

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